BSG CEO on expert panel for Broadband Genie Home Broadband Survey 2015Matthew Evans
Broadband Genie, the independent broadband comparison service, has named Plusnet as the best broadband provider for a third consecutive year in its 2015 Home Broadband Survey.
Plusnet, along with Relish and Sky also received awards from the judging panel that included the BSG’s CEO, Matthew Evans.More than 4,400 people from across the UK took part in the survey and were asked to rate their provider on a range of categories.
Plusnet garnered excellent polls results coming top of four of the five categories with; 78% of customers saying that they provided good general customer care, 83% saying that it is reliable and 74% saying they would recommend it to friends and family. Plus net also received the Judge’s Choice for best budget ISP.
Virgin Media and Sky also put in impressive performances. Not surprisingly Virgin led in both fastest average download speed and customer satisfaction with speeds and also ranked tied second in both reliability and technical support. Meanwhile Sky, who won the Judge’s Choice for best bundle, tied with Virgin on technical support and reliability whilst placing second for customer care.
Relish won this year’s Judge’s Choice for most innovative ISP following the launch of its wireless network in central London.
The full results can be found here.