Further support for phone and broadband customers during the pandemic

Further support for phone and broadband customers during the pandemic

Customers struggling to pay their phone or broadband bill during the Covid-19 pandemic are being asked to contact their provider to see how they can help. As we see a cautious and very gradual lifting of lockdown measures and extended furlough, people are more dependant than ever on their telecoms service. As we have reported many times, industry initiatives are already in place. Ofcom recently wrote to providers asking them to revisit the support they have available and calling for further measures in line with the vulnerability guide.

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