As part of a weekly survey commissioned by Ofcom over the next three months, analysis of the proportion of UK adults digitally excluded, including those who do not use the internet or have access to the internet at home or have access to any connected devices, has been published. It looks at the likelihood of digital exclusion by a number of different characteristics including: age, living alone, having a condition that limits or impairs their use of communications services, being financially vulnerable.
Overall, one in ten UK adults is digitally excluded – which reflects earlier findings in the BSG research conducted by ComRes in 2019. Age is the characteristic that is most likely to identify digital exclusion, and those aged 70+ are significantly more likely to be digitally excluded than all UK adults.
Other characteristics that can also increase the likelihood of being digitally excluded include living alone, having a condition that limits or impairs their use of communications services and being financially vulnerable. When a consumer has more than one of these different characteristics, the likelihood of them being digitally excluded increases even more. (more…)