Ofcom has published a report on the media use, access, attitudes and understanding amongst children aged 3 – 15, and how parents manage this usage. The report revealed that whilst TV sets and tablets were used the most, TV viewing on a TV set is steadily declining, with consuming content becoming a more solitary activity and mobile viewing becoming increasingly popular. The reduction in TV viewing has been replaced for 3-4 year olds by spending an additional hour online, or gaming for 12-15s. (more…)
Ofcom’s latest research into Access and Inclusion has highlighted the different experiences that consumers are encountering in their usage of communications services. Factors such as people’s age, income or disabilities all affect the affordability, take-up and engagement with phone, TV and postal services.
The third Lloyds UK Consumer Digital Index released today looks into financial and digital capability in the UK for 2018. With a focus on digital skills, financial resilience, and inclusivity the report reveals improvements for those gaining digital skills, with 470,000 more than last year with new skills. Initiatives such as those set up last year by the Department for Culture, Media and Sport’s Digital Skills Partnership have been credited with collaborating to promote best practice through the creation of a network of over 70 cross-sector bodies.
Ernst and Young has published findings into consumer and household attitudes into broadband – including both connectivity and content. The research – Segmenting the Digital Household – follows on from the Bundle Jungle study published towards the end of last year. It details how differences in attitudes might affect customer preferences and behaviours, highlighting where communications providers can engage with and provide for consumer needs more effectively.
The Culture, Media and Sport Select Committee has published its report into the Potential impact of Brexit on the creative industries, tourism and the digital single market. The report was produced in response to an inquiry launched in the Autumn of 2016 to examine priority issues for Government in its negotiations as it exits the EU. Particular attention was given to workforce, funding and the future regulatory environment issues. (more…)
Ofcom today published their initial conclusions from the Digital Communications Review that they kicked off last year. Whilst these are officially their interim findings, the direction of travel is relatively clear; over the next 10 years, the UK will move towards an increasingly all-fibre future, with widespread availability of competing fibre networks driving the take-up of ultrafast services underpinned by a USO. Against the background of convergence, Ofcom will do more to make it easier to compare quality of service across fixed, mobile and bundled offers. Openreach understandably lies at the heart of much of this and whilst BT will be sure to feel additional pain, Ofcom are not proposing full structural separation, yet.
In March 2015, Lloyds Bank published its second UK Business Digital Index highlighting the various factors contributing to the slow move towards becoming digital for a significant portion of SMEs. Last week, the first UK Consumer Digital Index was launched, establishing the link between digital and financial capability and investigating It found that £3.7bn of online savings for consumers could be made if the digitally and financially excluded were to realise online opportunities.
Every year the Broadband Commission for Digital Development, a body set up by the ITU and UNESCO in 2010, sets out its annual report on the state of the global broadband industry. The headline from this year’s was that outside of some pockets such as mobile broadband, overall growth in internet take-up and usage is slowing; a concern when by the end of this year just 43.4% of the global population will be online.
Analysys Mason today published a report comparing the UK’s fixed telecoms market to the five major European countries and several other leading digital countries. It found that the UK is currently ahead of its European competitors on measures such as average speed*, superfast broadband coverage and take-up and will soon be outperforming countries such as Japan and the USA.
The UK is one of the five Global Broadband Internet Ecosystem Leaders, according to the Net Vitality Index. The report was produced by the Media Institute, a US not-for-profit research organisation focused on communications policy. It is based on a qualitative and quantitative analysis of the global broadband internet system and identifies the US, South Korea, Japan, and the UK as the top-tier global broadband leaders.
Ofcom yesterday launched an action plan for improving the broadband services that are available to the UK’s small and medium sized enterprises (SMEs). Whilst they found that the vast majority of SMEs are satisfied with the communications and are well catered for, they did discover a significant minority who had less favourable experiences. Ofcom highlighted four issues that they feel need more attention; the availability of superfast broadband, a concentrated retail market structure, concerns around quality of service, and SMEs struggling to navigate the market.
Consumers’ purchasing choices are driven by quality of experience, choice and transparency of traffic management, reports BERECMatthew Evans
The Body of European Regulators for Electronic Communications (BEREC), have published and adopted a timely report on net neutrality and which traffic management policies influence consumer’s purchasing decisions. The headline finding is that consumers unsurprisingly tend to favour packages that align with Open Internet principles*and that as long as “there is transparency, and consumers are able easily to switch provider, such services seem likely to predominate???. This supports the BSG’s view, backed by the UK Government and Ofcom, that transparency and effective competition are the best guarantors of the Open Internet.