Ofcom

Ofcom call for inputs on automatic compensation

Ofcom has today published its consultation on automatic compensation for consumers and smaller businesses who experience disruption to daily activities caused by problems with their communications services. Before publishing a detailed consultation on the system, Ofcom is gathering initial views on the scope, form, process, level of compensation and also possible risks of introducing new measures. (more…)

BT to Invest Billions More into Fibre, 4G and Customer Service

BT’s has today announced that its Openreach and EE businesses will spend around six billion pounds between them over the next three years, in the first phase of a plan to extend superfast broadband and 4G coverage beyond 95% of the UK by 2020.

The announcement focuses on services, coverage and capacity with the latter receiving the most press coverage. As well as confirming their ambition of supplying 12 million premises with ultrafast broadband, BT announced that at least two million of those to be connected with Fibre-to-the-Premises (FTTP) technology. (more…)

Fibre, infrastructure competition, a USO but no Duct Co

Ofcom today published their initial conclusions from the Digital Communications Review that they kicked off last year. Whilst these are officially their interim findings, the direction of travel is relatively clear; over the next 10 years, the UK will move towards an increasingly all-fibre future, with widespread availability of competing fibre networks driving the take-up of ultrafast services underpinned by a USO. Against the background of convergence, Ofcom will do more to make it easier to compare quality of service across fixed, mobile and bundled offers. Openreach understandably lies at the heart of much of this and whilst BT will be sure to feel additional pain, Ofcom are not proposing full structural separation, yet.

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Increasing transparency of businesses broadband speeds – Ofcom’s new voluntary Code of Practice for ISPs

Under a new voluntary Ofcom Code, Internet Service Providers commit to give businesses “clearer, more accurate and transparent information on broadband speeds before they sign up to a contract”. If the promised upload and download speeds fall below the guaranteed levels, businesses will be able to leave their contract with no penalties.

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Ofcom Communications Report: Selfies, devices and 4G

Ofcom today published their annual Communications Market Report which as usual is packed full of figures and data on the state of play in television, radio, telecoms, internet content and postal sectors. Most of the headline have focused on the number of selfies we are taking and the realisation that smartphones are now the most popular device for getting online.

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Ofcom consultation on mobile switching process

As announced in Sharon White’s first speech as Ofcom CEO, the Regulator launched yesterday a new consultation on proposals to facilitate mobile switching services. On the basis of evidence gathered in summer 2014, Ofcom identified issues with the current switching processes, and found that these could be confusing and appear to be made difficult for consumers. By improving the switching process and dealing with consumers’ perception that “switching is hard”, Ofcom hopes these changes will lead to more effective competition between providers.

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