The conference was held on 09 September at the Delfina in Southwark, and was supported by Analysys Mason.

In the context of increasing net neutrality policy activity within the UK, the EU, and North America, this conference looked at:

• Consumer demand for higher-quality internet-based services and applications and the future evolution of these services
• Technical bottlenecks that get in the way of the delivery of these services to the end-user and potential solutions
• Commercial challenges and potential solutions to support the delivery of high quality services
• The regulatory environment required to support the evolution of today's internet

For more information see the agenda; the presentations from the event are available below.

Meeting consumer expectations with high quality services

• Session introductory remarks - Antony Walker, CEO, Broadband Stakeholder Group 
• What quality of service means to consumers - Anna Bradley, Chair, Communications Consumer Panel
• What consumer behaviour today tells us about tomorrow - Brian Williamson, Principal, Plum Consulting
• Impact of growing demand and increased traffic on networks - John Cunliffe, CTO, Ericsson

What are the barriers to consistent quality of service; what are the solutions? 

• Session introductory remarks - Antony Walker, CEO, Broadband Stakeholder Group
• The role of CDNs in supporting quality of service: today and tomorrow - Simon Drinkwater, Limelight
• What the barriers and solutions are to quality of service from an operator's perspective - Phil Sheppard, Director of Network Strategy, Three
• End to end: getting it right - Dominic Elliot, Consulting Systems Architect, Cisco

Collaborating to deliver quality of service: commercial issues 

•  Session introductory remarks - Matt Yardley, Partner, Analysys Mason

The regulatory framework for end to end delivery 

• Ofcom's approach to traffic management and net neutrality - Alex Blowers, Director of International, Ofcom
• The European Commission's approach to net neutrality - Nigel Hickson, Head, International and EU ICT Policy, BIS