Ofcom published last month its first report exploring the quality of service that customers from the largest landline, broadband and mobile providers received in 2016, and it was accompanied by an interactive tool designed for consumers. The “Comparing Service Quality” report covers the consumer experience on reliability, performance and customer service. It found that most customers are satisfied with their service overall, though 13% of broadband customers lodged a complaint with their provider in the last 12 months, against 5% of landline and 4% of mobile customers.
Universality and Value for Money: Government Options for Designing the Broadband Universal Service Obligationmatthewevans
The Broadband Stakeholder Group (BSG) publishes report on the design considerations for a broadband Universal Service Obligation (USO)
- Designing the USO is extremely complicated but the cost threshold for each premise is extremely sensitive
- BSG research shows that a cost threshold of between £1500-3000 maximises the net public benefit to the UK
- To maximise the number of premises that can get access to good quality broadband through the USO demand, aggregation is needed
- Where the cost of connecting premises is above the cost threshold then an alternative measure should be made available
The Broadband Stakeholder Group (BSG) has today launched Impact of a Broadband USO in the UK, a report commissioned from Plum Consulting to analyse the impact of the design considerations of a potential broadband USO in the UK. This report complements the technical advice produced by Ofcom in December 2016 for Government.
Lowering barriers to telecoms infrastructure deployment
Tuesday 23 May 2017 (10am to 12pm)
techUK, 10 St Bride St, London EC4A 4AD
The Broadband Stakeholder Group will be launching a report, commissioned from Analysys Mason that looks at the practical steps the UK can take to lower barriers to telecoms infrastructure deployment. The report makes a series of recommendations to central and local government, as well as operators, on how we can lower the burden on telecoms operators on issues such as permit and notice schemes and wider planning system pinch points.
Following the launch of its consultations on the review of the wholesale local access (WLA) market, Ofcom published today detailed plans to improve access to Openreach’s underground ducts and poles (known as PIA – Physical Infrastructure Access) to competing providers of fibre broadband. The proposed measures are designed to boost investment in the next generation of ultrafast broadband and allow competitors to use existing infrastructure to build their own fibre networks at scale.
The Broadband Stakeholder Group are delighted to continue supporting Connected Britain in 2017, the two-day conference will be taking place in London on the 14th and 15th of June.
- Brexit comes at a critical investment period for the digital communications sector as we upgrade to the next generation of fixed and wireless technologies
- The UK Government can help preserve investors’ certainty by aligning with EU rules for the medium term and re-committing to current regulatory principles
- Retaining the UK’s current capacity to attract talent and resources will be key for the sector
The Broadband Stakeholder Group today published their first report on the implications of Brexit for the Digital Communications Sector, which directly contributes £30.2bn to the UK economy.
Today Ofcom is launching three consultations which form a set of proposals for the review of the wholesale local access (WLA) market – covering the services which use a fixed connection between the local telephony exchange and a premise.
There is no straight answer to this question. The scale of the risks and opportunities for the telecoms industry depends on the future relationship between the UK, the EU and the rest of the world. The ramifications of decades of EU legislation, policies and initiatives in the UK system are difficult to untangle. However, it is possible to identify immediate concerns for the industry and how these could be tackled.
Ending a long period of negotiations with Ofcom, BT announced today its voluntary agreement to legally separate from Openreach. Ofcom confirmed that “it will no longer need to impose these changes through regulation” as initially proposed last year and welcomed BT’s decision. This is a significant reform for the BT Group as Openreach will now become a distinct company with its own staff, brand and Board which will be able to make independent decisions on strategic investments affecting other telecoms providers.
Chancellor Philip Hammond delivered his Budget 2017 speech today, reiterating the Government’s objective to put the UK “at the forefront of the global technology revolution”. The Chancellor announced further details on the £23 billion National Productivity Investment Fund (NPIF) presented in the Autumn Statement and on the new Government 5G Strategy launched today.
The European Commission published last week its annual Digital Economy and Society Index (DESI), ranking EU countries according to their performance in areas such as connectivity, digital skills, use of the internet by citizens, the digitisation of businesses, and digital public services. The UK moved from 6th place to 7th this year behind Denmark, Finland, Sweden, the Netherlands, Luxembourg, and Belgium. Although the UK progressed well in terms of coverage and take-up of superfast broadband connections, other countries have moved faster, encouraging their citizens and businesses to use internet services made available to them.
The Government today launched its Digital Strategy that aims to create “a world-leading digital economy that works for everyone”. The overarching goals of making Britain the best place to start and grow a digital business, trial a new technology, or undertake advanced research are admirable and ones that the BSG supports.
As BT, Ericsson and King’s College London announced today a collaboration initiative on 5G testing and development, communications infrastructure Arqiva and Samsung Electronics announced a partnership agreement to develop the first field trial of and end-to-end 5G Fixed Wireless Access (FWA) network capable of delivering ultrafast speeds (1GBit/s) and a more reliable connectivity to multiple devices. The trial will demonstrate the potential of 5G FWA as an alternative to Fibre to the Home and Fibre to the Building.
Comparison website Broadband Genie published today the results of its annual survey, rating broadband providers for their customer and technical support, value for money, reliability and speed satisfaction. The overall winner this year is Plusnet, ahead of Virgin Media (last year’s winner), Sky, EE, BT, and TalkTalk.