Digital divide

EVENT | BSG launches report with Savanta ComRes on Digital Exclusion 2020: The Impact of COVID-19

Join us on Monday 2 November (15:00—16:30) for the launch of our latest report: Digital Exclusion 2020: The Impact of COVID-19.

The research closely examines the attitudinal challenges that the UK faces in encouraging greater internet adoption by 3.6 million digitally excluded citizens, alongside the barriers which are financial, and skills-based. Qualitative in-depth telephone interviews were undertaken between August and September 202 by Savanta ComRes reflect the lived experience of 30 respondents, who are either totally offline, or who are relatively recent online adopters.

The session will be moderated by Clare MacNamara, CEO, BSG, with the following panelists:

  • Helen Milner, OBE, CEO of Good Things Foundation
  • Rick Hill, MBE, Chair, and Member of Northern Ireland, Ofcom’s Communications Consumer Panel (CCP)
  • Lucy Thomas, Director of Corporate Affairs, Talk Talk
  • Helen Charles, Head of UK Policy, BBC
  • Morgan Vine, Head of Policy and Influencing, Independent Age and co-chair of DCMS Tackling Loneliness, Older People’s Group.

To register your interest please email events@broadbanduk.org

Ofcom publishes digital exclusion analysis

As part of a weekly survey commissioned by Ofcom over the next three months, analysis of the proportion of UK adults digitally excluded, including those who do not use the internet or have access to the internet at home or have access to any connected devices, has been published. It looks at the likelihood of digital exclusion by a number of different characteristics including: age, living alone, having a condition that limits or impairs their use of communications services, being financially vulnerable. (more…)

Universal Service Providers

Ofcom’s proposed funding regulations for Universal Service Providers

Earlier this year, BT and KCOM were designated as Universal Service Providers (USP) to deliver broadband universal service connections and services. Ofcom set the conditions that will apply to them. From 20 March 2020 consumers will be able to request these services. The USPs are entitled to claim any costs that would not be appropriate for them to cover. Ofcom is proposing rules and procedures for these providers in order to make a claim for any unfair cost burden involved. The procedures would apply to the broadband USO, but also to any other universal service obligations.

(more…)

Lloyds UK Digital Index 2018 shows reasons behind the digital divide

The third Lloyds UK Consumer Digital Index released today looks into financial and digital capability in the UK for 2018. With a focus on digital skills, financial resilience, and inclusivity the report reveals improvements for those gaining digital skills, with 470,000 more than last year with new skills. Initiatives such as those set up last year by the Department for Culture, Media and Sport’s Digital Skills Partnership have been credited with collaborating to promote best practice through the creation of a network of over 70 cross-sector bodies.

(more…)

BSG Annual Conference – the Future of Digital Communications – Thursday 2 November 2017 #BSGComms17

The Broadband Stakeholder Group is delighted to invite you to our free Annual Conference on Thursday 2 November 2017.

Kick-starting with a keynote speech from Minister for Digital Matt Hancock, the Conference will focus on the future of digital communications, both in terms of infrastructure deployment and take-up of services.

(more…)

Universality and Value for Money: Government Options for Designing the Broadband Universal Service Obligation

The Broadband Stakeholder Group (BSG) publishes report on the design considerations for a broadband Universal Service Obligation (USO)

  • Designing the USO is extremely complicated but the cost threshold for each premise is extremely sensitive
  • BSG research shows that a cost threshold of between £1500-3000 maximises the net public benefit to the UK
  • To maximise the number of premises that can get access to good quality broadband through the USO demand, aggregation is needed
  • Where the cost of connecting premises is above the cost threshold then an alternative measure should be made available

The Broadband Stakeholder Group (BSG) has today launched Impact of a Broadband USO in the UK, a report commissioned from Plum Consulting to analyse the impact of the design considerations of a potential broadband USO in the UK. This report complements the technical advice produced by Ofcom in December 2016 for Government.

(more…)

Broadband DIY gets a tutorial

It’s fair to say that the UK’s experience of community led broadband schemes has not been evenly distributed. The work of B4RN and others is nothing sort of transformational but there have been other examples of networks collapsing under financial strain or more often simply never getting off the ground. Their reputation was further tarnished by the unsuccessful Rural Community Broadband Fund. One of the complaints from communities was that there were few easily accessible case studies and tutorials. BDUK have now rectified this with a good portal containing case studies and guidance.

(more…)

Rail passengers are willing to pay a higher fare to access the internet during their commute

The Department for Transport (DfT) yesterday released a study exploring how rail users value and use mobile connectivity on trains. It also shows evidence that passengers are willing to pay up to 17% more on rail fares above existing ticket price for improved connectivity on mobile and internet network access.

This study follows the 2015 Government consultation on improving mobile communications for UK rail passengers, as well as the Coalition Government’s pledge to roll out free Wifi on trains across England and Wales from 2017. The report finds that some groups of passengers would be willing to accept the costs of improvements to connectivity on trains, saving costs for the government and industry. (more…)