The Government is looking for opinions on its draft Statement of Strategic Priorities (SSP) for telecommunications, radio spectrum and post – the first if its kind following its new power granted by the Digital Economy Act 2017. Once the SSP is formally designated, telecoms will be brought more into line with the other utility sectors, and Ofcom obliged to have regard to the Statement. (more…)
Ofcom yesterday published their annual Connected Nations Report which tracks the progress on deployment and take-up of digital infrastructure and the services provided over them.
The headline stats are that superfast (30Mbit/s) fixed connectivity is up 3 points to 94% of homes and businesses from last year, with 4G coverage from at least one operator up to 91% of the UK’s landmass. This is steady rather than spectacular progress, as you would expect at this stage of the network deployments. Full Fibre connections, a key focus for Government policy following the FTIR, now stands at 6% of premises.
Around 2% of UK premises still cannot currently access broadband services offering a 10 Mbit/s download – the threshold below which the Universal Service Obligation (USO) would kick in. This has halved in the last year and Ofcom will be hoping to see continued progress in 2019 in order to reduce the target area for the broadband USO which will come into effect next year. (more…)
Comparison website finds that 77% of UK businesses are satisfied with broadband but downtime remains a problemsamiragazzane
The Broadband Genie annual business broadband report published today found that 1.5 million businesses in the UK (23% of all businesses) encounter broadband issues at least once a week, costing them on average £904 for every hour broadband is down. The broadband comparison website surveyed 500 firms from across the UK and also found that nearly half of businesses have no dedicated staff responsible for resolving issues with a broadband connection despite expenses costing between £1000 and £5000 per hour for 16% of businesses.
According to a recent survey by consultancy firm Ernst & Young, the fast evolution of the bundle market combined with significant changes in the broadband infrastructure has translated into a vast array of service offerings. This is a sign that innovation and competition in the market are alive and well, however the complexity of the bundles leave in some cases consumers confused. The report suggests that to turn dissatisfied (and willing to switch) customers into loyal customers, service providers should be doing more to tailor their bundle packages to meet the needs of the diverse range of consumers (from “digital devotees??? and “loyal bundlers??? to “serious about sports??? and “functional users???).