Ofcom is consulting on new plans for a new ‘one touch’ switching process to make it easier for all residential broadband customers to switch service across different providers.
Following an Ofcom rule change in 2015, customers switching between providers such as BT, Sky and TalkTalk on Openreach’s copper network can already follow a process where the gaining provider manages the switch. This latest proposal is to enable switching across different networks, for example, from a provider using the Openreach network to one using CityFibre’s, or from Virgin Media to Hyperoptic. Industry has been working to design this process for residential customers who want to switch fixed voice and broadband services. (more…)