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13 May 2020

Home broadband performance report

The performance delivered by broadband providers is holding up well during the COVID-19 lockdown period and speeds have withstood the increase in demand from home working, online learning and streaming. While being impacted by reduced staffing levels, providers have prioritised keeping the nation connected. Fixed, broadband and mobile providers have put additional measures in place to help vulnerable customers and pledged additional support to NHS workers.

The latest report is based on performance in November 2019 but Ofcom has also included measurements taken in the first and last week of March 2020 to assess the impact of COVID-19.

Click here to view Ofcom’s full report

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30 Jan 2019

Children and media: usage and attitudes

Ofcom has published a report on the media use, access, attitudes and understanding amongst children aged 3 – 15, and how parents manage this usage. The report revealed that whilst TV sets and tablets were used the most, TV viewing on a TV set is steadily declining, with consuming content becoming a more solitary activity and mobile viewing becoming increasingly popular. The reduction in TV viewing has been replaced for 3-4 year olds by spending an additional hour online, or gaming for 12-15s. (more…)

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14 Mar 2018

Ernst & Young Segment the Digital Household

Ernst and Young has published findings into consumer and household attitudes into broadband – including both connectivity and content. The research – Segmenting the Digital Household – follows on from the Bundle Jungle study published towards the end of last year. It details how differences in attitudes might affect customer preferences and behaviours, highlighting where communications providers can engage with and provide for consumer needs more effectively.

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12 Sep 2017

Towards near universal superfast broadband coverage

The Government announced an additional public fund of a total of £645 million which will further extend superfast broadband coverage to 98% of UK premises by 2020. This is an update to figures released towards the end of December 2016, indicating that a total of £440 million would help reach premises beyond the 95% target (by end of 2017) under the BDUK scheme.

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13 Jun 2016

Ofcom call for inputs on automatic compensation

Ofcom has today published its consultation on automatic compensation for consumers and smaller businesses who experience disruption to daily activities caused by problems with their communications services. Before publishing a detailed consultation on the system, Ofcom is gathering initial views on the scope, form, process, level of compensation and also possible risks of introducing new measures. (more…)

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13 May 2016

Rail passengers are willing to pay a higher fare to access the internet during their commute

The Department for Transport (DfT) yesterday released a study exploring how rail users value and use mobile connectivity on trains. It also shows evidence that passengers are willing to pay up to 17% more on rail fares above existing ticket price for improved connectivity on mobile and internet network access.

This study follows the 2015 Government consultation on improving mobile communications for UK rail passengers, as well as the Coalition Government’s pledge to roll out free Wifi on trains across England and Wales from 2017. The report finds that some groups of passengers would be willing to accept the costs of improvements to connectivity on trains, saving costs for the government and industry. (more…)

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22 Sep 2015

Analysys Mason Report: UK staying ahead of the curve for the next 5 years

Analysys Mason today published a report comparing the UK’s fixed telecoms market to the five major European countries and several other leading digital countries. It found that the UK is currently ahead of its European competitors on measures such as average speed*, superfast broadband coverage and take-up and will soon be outperforming countries such as Japan and the USA.

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02 Sep 2015

BSG Publishes New Model on Small Businesses’ Connectivity Requirements

BSG calls for continued focus on reducing costs to allow superfast connectivity to be made available to all business premises as quickly as possible

 

2nd September 2015. The Broadband Stakeholder Group (BSG), the Government’s leading advisory group on broadband, today published a report on the current and future connectivity requirements of small businesses. The research found that whilst median downstream demand for small business premises will rise from 5Mbit/s in 2015 to 8.1Mbit/s in 2025 demand for the 95th percentile will rise from 12.9 Mbit/s to 41.1 Mbit/s.

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15 Jul 2015

The UK – a global broadband leader according to the Net Vitality Index

The UK is one of the five Global Broadband Internet Ecosystem Leaders, according to the Net Vitality Index. The report was produced by the Media Institute, a US not-for-profit research organisation focused on communications policy. It is based on a qualitative and quantitative analysis of the global broadband internet system and identifies the US, South Korea, Japan, and the UK as the top-tier global broadband leaders.

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02 Mar 2015

EU finds UK ahead of the curve for its digital performance

Ahead of the roll-out of the EU Digital Single Market strategy in May, the European Commission published last week the Digital Economy and Society Index (DESI). The UK is amongst the top digital performers ranking 6 out of the EU28 behind Denmark, Sweden, the Netherlands, Finland and Belgium. Lowest digital performers include Italy, Greece, Bulgaria and Romania.

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17 Feb 2015

BSG Comment – Reaping the benefits of the digital revolution – HoL Digital Committee’s recommendations to the next Government

The House of Lords Digital Skills Committee published today a report entitled “Make or Break: the UK’s Digital Future???. It outlines the digital revolution that is taking place and states that the UK is at risk of being left behind. The Committee calls on the next Government to take a more ambitious approach in the development and delivery of digital policies.

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05 Feb 2015

BSG Comment: Broadband and ‘universal’ access.

Recent weeks have seen a lot of debate in Whitehall and Westminster around what should be the minimum download/upload speeds that premises and households can access. This raises a number of important questions as to what exactly we mean when we say that broadband is ‘essential’, ‘the fourth utility’ or even ‘a fundamental right’.

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30 Jan 2015

Ofcom's Consumer Experience reports of 2014 show positive progress on broadband take-up and speeds

The ninth annual report published on 28 January explores the consumers’ experience of the use telecoms, the internet (predominantly fixed broadband), digital broadcasting and postal services in 2014. It is accompanied by a Consumer Experience Policy Evaluation which assesses the impact of Ofcom’s policy work and activities against the findings of the research.

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